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Terms & Conditions

PRICES
All prices are stated in UK pounds sterling (£). All prices include vat where applicable. 

SPECIFICATION
Our products comply with all applicable regulations.  It is our policy to continually strive to improve our products and service and regulations change from time to time so we reserve the right to change specification without prior notice.

DAMAGES
Any damages to delivered product must be reported by email within 12 hours of delivery.

RETURNS 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be returned unused and in the same condition that you received it. It must also be in the original packaging. Tests must not have been activated. 

To complete your return, we require a receipt or proof of purchase. Please return to Covguard do not send your purchase back to the manufacturer. 

REFUNDS (if applicable) 
Once your return is received and inspected, we will send you an email to notify you  of the approval or rejection of your refund.  If  approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at info@covguard.com. 

Exchanges  
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@covguard.com and send your item to: Covestus Ltd., 1 Pulteney Road, Bath, BA2 4HD, United Kingdom.

Testing Services Refunds 

We cannot take responsibility for any delays resulting from Royal Mail or Courier services. You should take this up directly with the courier service concerned. We cannot take any responsibility for any travel disruption.   If tests have been received and or processed by our laboratories no refunds can be made. In a pandemic all laboratory processing times can vary. Some tests require you to activate and register on the laboratory portal to ensure prompt reporting.  If tests are not activated and/or incorrect information regarding the test is given to the laboratory such as your email address this can result in reporting delays.   For home tests you will ultimately be responsible for the quality of the samples, information you provide and any fees arising from your tests.  

FIT TO FLY TESTS

Your online payment includes the Covid-19 PCR swab test lab report certification to allow you to fly and gain entry to your destination country.  

Of course we can’t guarantee the times described above.   While it’s very unlikely that we won’t achieve these targets, we need to make all travellers aware that the labs and couriers we use are amongst the fastest and best in the UK.  However in the current situation labs can experience very high volumes of requests and Royal Mail do not guarantee next day delivery therefore results are occasionally delayed.

We cannot take responsibility for any travel disruption, but rest assured, we will be working with you all the way to make sure your travel is successful.

You will  ultimately be responsible for the quality of the samples you provide and any fees arising from your tests. 

Our Laboratory and Clinical Partners will be processing healthcare related data. By ordering your test you consent to allow us and our Laboratory partners to process your order. This means confidentially emailing your order  confirmation, payment receipt, despatch delivery note, and your results to your chosen email address in addition to contacting you by phone and email when necessary. 

NEED FOR PROFESSIONAL MEDICAL ADVICE 
The content of this site is not intended to be a substitute for professional medical advice, diagnosis, or treatment. You must not rely on Covguard information as an alternative to medical advice from your doctor or healthcare provider.  If you have any specific questions about any medical matter, you should consult your doctor or other professional healthcare provider